FAQ
Resources
Home

Frequently Asked Questions

Here, you’ll find answers to some of the most common questions about Ferrovac and our products. We aim to provide clear and helpful information to assist you in understanding our offerings and services. For more specific questions, connect with our experts, or explore our global partners for local support.

  • Ferrovac focusses on the design and supply of ultra-high vacuum (UHV) systems and technology. Our specialities include sample handling, preparation and transfer.

    Please get in touch if you have any questions about what we do, our process or products, or if you have a project we can help with.

    Connect with an expert.

    We have many options available from our flagship products to custom solutions specifically tailored to your application.

    Our relationship with our customer is of paramount importance to us and we pride ourselves in providing in-depth, personalised support.

    We look forward to hearing from you!

  • Yes, that's a core part of what we do. The Ferrovac team is passionate about helping researchers succeed. Whether it's modifying an existing product or creating a completely new solution, we're ready to work with you to address your specific research obstacles. Contact us with your custom requirements.

  • Yes, we'd be happy to provide a product demonstration. For an in-person experience, you are welcome to visit our headquarters in Zurich. If a virtual demonstration is more convenient, our sales team can arrange a video call showcasing product functionality and specifications using interactive 3D models. Contact us to schedule your preferred option.

  • To minimize magnetic field leakage, our couplings feature steel housings that redirect the field internally. Any residual field is within the expected range for typical austenitic stainless steels.

  • Wherever possible, we publish our prices directly on this website.
    For all of our standard products, this means you'll find the prices on the product pages under the title, or in the "Product Configurations" section.

    If a price is not listed, contact us to receive a direct quotation for the requested products.
    We'd be glad to provide such a quotation for any requested custom solutions as well.

    You can find our contact information here: Connect with an expert.

    We aim to be as transparent as possible with our prices and will include potential additional costs, like installation and service fees, on our quotations.
    Please note that some aspects of pricing are out of our control, such as additional fees in regards to customs, tariffs and shipping. We try to point those out to you where we can and are glad to answer any question in regards to this to the best of our abilities.

  • We maintain stringent quality control through a multi-stage inspection process. All incoming goods are carefully checked, our experienced engineers in Zurich perform quality checks during assembly, and every single finished product undergoes a 100% final inspection to ensure it meets our high standards.

  • Warranty: We offer a 2-year warranty on all products, starting from the date of shipment. This covers manufacturing defects.

    Returns & Exchanges:

    • Standard Products: Unused standard products can be returned within 30 days for a full refund or exchange for another product. Please contact our sales team to initiate a return.
    • Customised Products: Due to the unique nature of customised products, returns are considered on a case-by-case basis. Please contact our team member responsible for your project directly.